Transreport to simplify travel for disabled

Transreport, a leading accessibility technology company, is building an inclusive travel environment with innovative solutions for accessible travel in the UAE. Its Passenger Assistance App aligns with the country’s ambitious 2030 Digital Transformation and Tourism Strategy and helps bridge the accessibility gap by offering seamless, inclusive solutions that equip airlines and airports to cater to a diverse range of passengers.

Transreport is the fastest-growing leading global accessibility technology company with a mission of democratising public transport. With 1.3 billion disabled people in the world today, Transreport provides innovative, multi-modal travel solutions that integrate with transport operators’ systems, streamlining operations and improving customer experience for disabled and older passengers.

With over 2 million journeys facilitated for 750,000+ customers and backed by a £10m investment from Puma Private Equity and Pembroke VCT, Transreport has established itself as a trusted partner in the rail and aviation sectors.

TTN spoke to Waleed Ahmed, COO, Transreport, to learn more.

 

Passenger Assistance was developed to simplify travel for disabled and older individuals, he explains. It eliminates the need to navigate multiple websites or deal with complex, time-consuming processes, allowing users to request assistance easily. This innovative technology bridges the accessibility gap in the travel industry, fostering inclusivity and convenience.

“A pioneering dual-focus technology designed to benefit both passengers with accessibility needs and organisations within the travel sector, it puts disabled and older individuals at the forefront. The app and web interface were co-designed with the community, ensuring it truly addresses their needs,” Ahmed tells us.

For travellers, it facilitates seamless communication of access requirements ahead of time, reducing barriers and improving the overall travel experience. For organisations, it serves as a comprehensive end-to-end solution, automating tasks and optimising resource allocation. Airlines, hotels, and travel bookers can utilise the platform to enhance customer satisfaction and streamline their assistance processes.

“Transreport aims to expand its presence in the Middle East by partnering with businesses, organisations and governments to drive accessibility excellence,” says Ahmed.