Emirates offers training for South African agents
Emirates, the Dubai Department of Economy and Tourism (DET) and Association of South African Travel Agents (ASATA) have launched online training courses for new travel professionals to help them develop and build stronger skillsets, as well as enhance understanding around the industry’s key principles to support the wider travel and tourism sector.
Using the Dubai Department of Economy and Tourism’s already established Dubai College of Tourism (DCT) online platform, travel professionals in South Africa have free access to various online courses and training resources to help them develop the essential skills required to enter the industry or expand their abilities, improve their knowledge around industry systems and processes, ultimately helping them to maximise their career potential and employability.
Courses start with the fundamentals: understanding the role of a travel agent, gaining familiarity with key industry terminology, understanding different procedures in relation to travel bookings, from the initial quotation stage through to the time of travel. Participants will explore the types of enquiries and proposals common within the industry, alongside developing the skills and knowledge required to prepare quotations, book supplier products and services and process travel related documentation.The rich, interactive content delivered in the courses contextually use Dubai as the primary market example.