Travelport launches awareness

TRAVELPORT launched a global campaign to improve awareness and use of the DPNA Special Service Request (SSR) code, which can be used by travel agents, among others, to alert airlines when a passenger has intellectual or developmental disability and needs assistance.

The campaign was initiated after Travelport found evidence of exceptionally low use of the code on bookings made through its GDS.

Despite registering more than 250 million flight bookings through its GDS globally in 2018, and an estimated 200 million people worldwide having an intellectual disability (2.6 per cent of the global population), the code was used just 4,309 times (about 0.0015 per cent of total flight bookings).

A poll of 136 of travel agents, conducted by Travelport, revealed just 24 per cent know the code exists.