Etihad Airways has been ranked among the top airlines globally in the 2025 AirHelp Score, achieving an exceptional overall score of 8.07 out of 10 and jumping an impressive nine places year-on-year.
Widely recognised as one of the world’s
most comprehensive and trusted airline rankings, the AirHelp Score evaluates
carriers equally on three key pillars: on-time performance, customer opinion
and claim processing.
The 2025 results are based on flight data
from 1 October 2024 to 30 September 2025 and surveys from more than 11,500
passengers across over 60 countries.
Antonoaldo Neves, Chief Executive Officer
of Etihad Airways, said: “Rising to one of the top two airlines in the world is
an extraordinary achievement and a clear validation of everything we are
building at Etihad. While rapidly growing our network, fleet and guest numbers,
we have stayed laser-focused on what truly matters: getting our guests there on
time, delivering thoughtful and genuine hospitality at every touchpoint, and
standing by them when plans change. This ranking is proud recognition for every
single member of our people who make that promise real, flight after flight.”
Tomasz Pawliszyn, Chief Executive Officer
of AirHelp, added: “Etihad Airways’ rise to second place globally, with an
overall score of 8.07, is impressive. Climbing nine places in a single year
reflects the airline’s strong commitment to the passenger experience,
especially regarding on-time performance and customer satisfaction. As the
aviation landscape continues to evolve, the 2025 AirHelp Score shows which
airlines are keeping pace with modern passenger expectations. Today’s
travellers expect honesty, accountability, and reliability. We’re pleased to
see Etihad setting such a strong example for the industry this year.” -TradeArabia News Service