Delta and Aeromexico launch touchless check-in

Aeromexico and Delta, both SkyTeam member airlines, have launched a touchless check-in service, enabling travellers to check in digitally and get their boarding passes through either airline’s self-service channels.

Travellers may then go directly to security without needing to use a kiosk or see an agent.

Aeromexico and Delta are the first members to implement the alliance-first technology powered by SkyTeam’s Digital Spine. The innovation connects the two airlines’ digital systems, making it easier than ever for travellers on multi-carrier itineraries. Customers can check-in via either airline’s self-service channels, regardless of which airline is operating the flights.

It is estimated that the use of seamless technology between Aeromexico and Delta will positively impact more than 50,000 customers each month, helping to reduce stress and minimize queues at the airport. Aeromexico customers travelling on Delta were the first to experience the touchless travel technology last year. Since then, more than 300,000 customers have already successfully used the service, paving the way for a wider rollout of the technology across more SkyTeam members in 2022.

An example of how SkyTeam’s seamless check-in technology hub works:  

•    A customer purchases a Delta ticket from Mexico City to Raleigh-Durham via New York-JFK.
•    The first flight is operated by Aeromexico. Delta operates the second flight.
•    Thanks to the new technology, the customer can use the Fly Delta app or delta.com or the Aeromexico app or aeromexico.com to check-in for both flights, generating boarding passes.

Chairman, Alliance Board SkyTeam, Walter Cho said: “SkyTeam’s innovative technology is digitizing the travel experience to increase health safety and convenience by avoiding the need to wait in line. Through our mission to be the most seamless global alliance, we are creating a raft of tools that keep customers informed and ready to fly, giving them greater confidence when travelling internationally. We are working fast to implement this new check-in technology across most members in 2022."

“We know that using digital channels, such as the Fly Delta app, to check-in and get your boarding pass is an important part of creating a stress-free travel experience,” said Alain Bellemare, Delta’s President - International.  “So, the ability to check in using our digital channels for any Aeromexico flight is a big win for our customers when they travel internationally, providing greater peace of mind throughout their journey.”

Delta and Aeromexico have long been committed to offering a seamless customer experience throughout the entire travel journey. In addition to the Delta CareStandard and Aeromexico’s Health and Sanitization Management System that protect the health of customers and employees, the partners have committed to developing the digital resources travellers need to navigate new requirements for international travel.

SkyTeam’s seamless check-in forms a key part of the alliance’s SkyCare&Protect program, a set of 22 health and hygiene measures implemented alliance-wide to create layers of protection that enhance personal health safety at every step of the customer journey. – TradeArabia News Service