In Brief


ACI accredits Bahrain International Airport

Bahrain International Airport (BIA) has been awarded the Airports Service Quality (ASQ) Airport Customer Experience Accreditation Level 3 from Airports Council International (ACI), in recognition of its continued efforts to deliver and maintain an exceptional experience to all travellers and visitors to Bahrain International Airport.

The award was received by Bahrain Airport Company (BAC) Head of Customer Experience Salem Almutawa, along with members of BAC’s Customer Experience department at the ACI Customer Experience Global Summit in Incheon, Korea.

The achievement demonstrates BAC’s dedication to providing top-notch quality services, placing visitors and travellers at the centre of the operations. BIA’s facilities provide a quick and seamless process for passengers departing, arriving and transiting, and is designed to be user-friendly for all customers.

The award is the second received in a row for BIA, having achieved Level 2 ACI Airport Customer Experience Accreditation in 2022.


Delta Sky Way at LAX opens ahead of schedule

Delta Air Lines and Los Angeles World Airports have unveiled the final major phase of the $2.3 billion Delta Sky Way at LAX project, with Terminal 3 at Los Angeles International Airport now directly connected to the Tom Bradley International Terminal via moving airside walkways, officially eliminating the need for busing between terminals.

“This modern, state-of-the-art facility has been at the centre of Delta’s efforts to become the premier airline of Los Angeles, and now, as we as we celebrate this years-long project being finished much earlier than expected, we are better equipped than ever to provide Angelenos and all of our customers traveling through LA with the truly seamless and elevated experience that they deserve” said Scott Santoro, Vice President of Global Sales.

“Having just celebrated the opening of LAX’s Terminal 3 West Headhouse and already hearing an incredible amount of positive feedback on that aspect of the project, I know we can expect similar praise on the new Terminal 3 and Tom Bradley International Terminal post-security connector. This new passageway will significantly enhance the travel experience for millions of international and domestic guests,” said Justin Erbacci, Chief Executive Officer, LAWA.


flydubai launches daily service to Cairo

flydubai, the Dubai-based carrier, will now be offering daily flights to Cairo. The daily flight to Cairo’s Sphinx International Airport (SPX) starts from October 28, 2023, and will support the growing demand for travel between Cairo and Dubai.

The carrier will serve the Egyptian market with a total of 17 weekly flights, including the daily operations to Alexandria Borg El Arab International Airport (HBE). flydubai’s network in Africa has grown to 12 destinations with the latest addition of Cairo as well as Mombasa to its expanding network.

Hamad Obaidalla, Chief Commercial Officer of flydubai said: “we are pleased to announce the start of operations to Cairo from October. flydubai is committed to creating free flows of trade and tourism between countries and enabling more people to travel conveniently and more often. I would like to thank the authorities for their support in launching operations to Cairo’s Sphinx International Airport, and we look forward to growing the traffic on this new entry point to the city over the years.” 


Middle Eastern airlines post 22.6 pc traffic jump

Middle Eastern airlines posted a 22.6 per cent increase in July traffic compared to a year ago as capacity rose 22.1 per cent and load factor climbed 0.3 percentage points to 82.6 per cent, the International Air Transport Association (IATA) announced.

Post-Covid recovery momentum continued in July for global passenger markets, IATA said, with total traffic in July 2023 (measured in revenue passenger kilometres or RPKs) rising 26.2 per cent compared to July 2022. Globally, traffic is now at 95.6 per cent of pre-Covid levels.

“Planes were full during July as people continue to travel in ever greater numbers. Importantly, forward ticket sales indicate that traveller confidence remains high. And there is every reason to be optimistic about the continuing recovery,” said Willie Walsh, IATA’s Director General.