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Dubai Police, flydubai sign MoU to enhance visitor experience

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Dubai Police and flydubai have signed a Memorandum of Understanding at Arabian Travel Market 2026 in Dubai to strengthen cooperation, exchange expertise and develop joint initiatives aimed at enhancing the visitor experience and supporting Dubai’s tourism sector.

The agreement, signed in line with directives from His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister and Minister of Defence and Chairman of The Executive Council of Dubai, supports greater coordination between government, semi-government and private-sector entities and aligns with the objectives of the Dubai Economic Agenda D33.

Under the MoU, the two entities will collaborate on initiatives and projects with sustainable and measurable impact, incorporating areas of cooperation into their strategic and operational plans.

The partnership is intended to strengthen Dubai’s competitiveness as a global tourism and business destination while providing visitors with an integrated experience from arrival.

A key feature of the agreement is a special Esaad benefit for flydubai passengers arriving in Dubai.

 Eligible passengers will be able to purchase the Esaad Card at a special price, giving them access to discounts, offers and benefits across 10 sectors, including restaurants and theme parks, shopping, tourism and travel, health and sports, family services, automotive services, accommodation, education, government services and online shopping.

Lieutenant General Abdulla Al Marri, Commander in Chief of Dubai Police, said the partnership reflects Dubai’s model of integrated cooperation between different sectors and its focus on translating partnerships into initiatives that have a tangible impact on residents and visitors.

He said: “At Dubai Police, we consider people’s happiness and quality of life an integral part of Dubai’s government work. We are committed to expanding the impact of our initiatives and partnerships in ways that serve the community and visitors to the emirate, while strengthening Dubai’s image as one of the world’s safest cities and a city distinguished by its quality of life and excellence in services.”

Ghaith Al Ghaith, Chief Executive Officer at flydubai, said the agreement demonstrates cooperation between national institutions in support of Dubai’s long-term ambitions.

“This partnership with Dubai Police represents a model of integration between national institutions in supporting Dubai’s vision and future ambitions. It reflects our shared commitment to developing an integrated ecosystem that places visitors at the heart of its priorities, combining ease of access, quality services, security and happiness, while enhancing Dubai’s appeal and its position among the world’s leading tourism and business destinations.”

Al Ghaith added: “The aviation sector plays a pivotal role in connecting Dubai with the world and supporting the growth of its economic and tourism sectors. At flydubai, we are therefore committed to extending the impact of our strategic partnerships beyond the journey itself to encompass the visitor’s entire experience from the moment they arrive in Dubai. We believe that aligning efforts and expertise with our government sector partners strengthens the emirate’s competitiveness and its ability to attract more visitors from around the world.”

Hamad Obaidalla, Chief Commercial Officer at flydubai, said the initiative would provide passengers with additional benefits as demand for travel to Dubai continues to grow.

“We are pleased to collaborate with Dubai Police on this initiative, which reflects the importance of strategic partnerships in enhancing the experience of visitors to Dubai and delivering added value to our passengers. As we continue to see growing demand for travel to Dubai, with visitor numbers expected to increase further over the coming months into the winter season, this partnership will enable flydubai passengers to benefit from a wide range of offers and privileges while enjoying the exceptional tourism, leisure and entertainment experiences that Dubai has to offer throughout the year.”

He added: “We remain committed to working closely with our partners to support Dubai’s position as one of the world’s leading tourism destinations and provide visitors with a more rewarding and seamless experience from the moment they arrive.” -TradeArabia News Service


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