Friday, September 24, 2021

Tool & Tech



May 2021 483

SITA launches WorldTracer solution

SITA has launched WorldTracer Lost and Found Property, an artificial intelligence-enabled solution that solves a million-dollar headache for the air transport industry: how to quickly return items left behind on aircraft or in airports to their owners.

Leveraging SITA’s WorldTracer solution, which is used in 2,200 airports by the majority of the world’s airlines, Lost and Found Property cuts the cost of repatriating lost items by 90 per cent. Airline employees can register a found item, create a missing item report, and validate a match in under two minutes. The solution also dramatically speeds up the time taken to find and return found items, with 60 per cent of these items returned within the first 48 hours.

Using cutting-edge technology such as computer vision, machine learning and natural language processing, WorldTracer Lost and Found Property searches a global database of images and descriptions to match the found item to a missing item report. The solution uses image recognition to identify details such as brand, material and colour of the missing item.

 

Eddy Travels offers AI assistant

EDDY Travels has launched a new chat application with an integrated artificial intelligence (AI) travel assistant. Eddy Travels also announced a new partnership with Kiwi.com to offer the best flight search experience and prices.

In the past, Eddy Travels AI assistant was only available to individual users on popular 3rd party chat applications like WhatsApp and Messenger. The new Eddy Travels chat application is for travel planning by individuals and groups. Anyone can quickly start a conversation with the AI assistant and get the best travel offers in real-time.

The chat app is developed as a web application, does not require downloading, and is very simple to use on any device. New members can be invited to join and plan travel together by sharing a link to the conversation or a specific travel deal. In the conversation, users just need to text the Eddy Travels AI assistant, and it will start searching for flights or accommodation.

 

Sabre introduces new airline storefront

SABRE, the leading software and technology company that powers the global travel industry, announced the introduction of its new airline storefront, an industry-first capability that makes it easier to comparison-shop increasingly complex airline offers in the indirect channel.

The new airline storefront capabilities are available via Sabre’s shopping APIs, which travel retailers can leverage to build a bespoke storefront and enhance their customers’ experience. Sabre expects to launch the new capability for travel agencies via Sabre Red 360 in the coming weeks.

Powered by Sabre’s shopping APIs, new airline storefront provides digital “shelves” that organize the breadth and depth of an airline’s offering in a side-by-side display. For airlines, the new airline storefront supports differentiation and more merchandising opportunities in the indirect channel, with flight search results displaying several product offerings for an individual flight. For travel buyers, it allows for efficient comparison shopping across several flight options and helps travellers choose the offer that is right for them.

 

Travellers ready to go digital, Amadeus 

AS governments and the travel industry experts explore the benefits of digital health passports, a study, commissioned by Amadeus and delivered by Censuswide, found that 91 per cent of travellers would be comfortable using a digital health passport for future trips.

This encouraging research provides an incentive to accelerate plans for digital health passports that will help to address traveller concerns. The study further revealed that just over half of UAE travellers (51 per cent) said they would book international travel within six weeks of restrictions lifting, demonstrating that the appetite to travel remains high.

However, the survey of 9,055 travellers in France, Spain, Germany, India, UAE, Russia, Singapore, UK and US also contained a note of caution for the industry with over 9 in 10 (93 per cent) travellers having some concerns around storing their health data for travel.




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