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Tool & Tech

Volara to voice-enable rooms
October 2019 1971

JA Lake View Hotel Dubai becomes the first hotel in the Middle East to feature Amazon Alexa voice assistants powered by Volara in every guestroom. The solution, powered by Volara’s conversation management software and integrated with Amadeus Service Optimization and VDA Group, ensures guests of JA Lake View Hotel Dubai can receive personalised service and adjust the comforts of their guestroom by speaking simple commands.

“JA Lake View Hotel is designed to create, curate and deliver services and experience that exceed the expectations of all generations,” said Andy Headon–Smith, group head of IT for Dutco Group, which owns and manages the JA Lake View Hotel. “With travellers’ requirements and demands changing rapidly, we believe that voice-based guest engagement is the future. By enabling guests to ask for, and immediately receive, the information, items, services, and concierge recommendations they seek, Volara’s technology is helping us achieve our vision.” 

Kristofer Quadros, hotel manager of JA Lake View Hotel, said: “Guests can ask Alexa for information core to their stay like how to get on the WiFi or the hours of operations for our Calm Spa & Salon. They can learn about boating and sea plane excursions at the Marina, watersport equipment, and our mini golf course. Or if guests would prefer a quiet night in their room, they can ask Alexa to turn down the lights, turn on their TVs, send up champagne, and even schedule an alarm for the morning so they don’t miss their tee time. This is truly the next level in service excellence and guest engagement, and we are thrilled to be the first hotel in the region to leverage this technology to drive satisfaction, loyalty and revenues.”

Volara’s software is enabling the hotel to manage conversations with its guests in real-time. It’s secure integrations hub, which now includes over 40 hotel technologies, is enabling guests’ requests to prompt specific actions – whether routing a task to hotel staff, turning off the lights, or putting on the air conditioning. The architecture of Volara’s software enables additional layers of security to ensure that guests’ personal information and conversations are protected, and JA Lake View Hotel’s proprietary data is secure.

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