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Tool & Tech

Heritage Singapore hotel goes super smart
April 2018 4059

The Fullerton Hotel, Singapore’s 71st National Monument, is completely reinventing itself into a smart hotel.

Cavaliere Giovanni Viterale, general manager of The Fullerton Heritage, says: “We want ‘Smart Fullerton’ to deliver an increasingly seamless experience for our guests so that they have more Time for both work and play during their stay. The Fullerton Hotel and The Fullerton Bay Hotel Singapore are the first hotels in Southeast Asia to launch Tapendium – a digital concierge solution hosted on an in-room tablet that places access to hotel-wide guest services right in the guest’s palm.” He continued, “Through digitalisation, we also create more Time for our service teams to deliver personalised experiences with high human touch.”



By doing away with printed collateral and guest letters in all 500 rooms and suites across both The Fullerton Hotel and The Fullerton Bay Hotel Singapore, guest communication is now digitalised by way of a new e-Compendium tablet, 55- to 65-inch Ultra-high Definition (UHD) resolution smart televisions with Internet Protocol Television (IPTV), and a complimentary Handy Phone service with unlimited mobile data that is placed in every guestroom.

Complimentary Wi-Fi is offered throughout both hotel properties in all spaces, so guests stay always connected. Mix work and play by clocking laptop Time by the swimming pool or “hot desk” at The North Courtyard of The Fullerton Hotel with a full-service co-working station, where a caffeine fix is just a raised hand away.

Digitised payment options like Alipay, Apple Pay, Samsung Pay and WeChat Pay are offered across both hotels. A new automated foreign exchange machine located in the lobby of The Fullerton Hotel Singapore has its pulse on the most up-to-date exchange rates for converting 14 currencies.



The installation of Smart Bins and Smart Toilets within the precinct has contributed to a more efficient waste management system for “Smart Fullerton”. A mobile application integrated with the Smart Bins and Smart Toilets allows The Fullerton Heritage’s housekeeping teams to remotely monitor waste levels and provide best-in-class maintenance of the facilities.

As soon as the garbage level in a Smart Bin attains a pre-determined volume, the service team at The Fullerton Heritage receives a mobile alert for waste removal, which leaves little room for potential greenhouse gas emission. By allowing technology to assist in daily housekeeping decisions, service teams see an increased efficiency in Time management and have moved from manual execution to a more strategic management model.

The Smart Toilets at Merlion Park see over 700,000 visitors, annually. Digitally monitoring the inventory levels of toilet paper, hand soap and general cleanliness helps to optimise resource allocation so precinct visitors are primed for a world-class experience at an iconic Singapore destination.

As with Smart Bins, Smart Toilets also present an avenue for The Fullerton Heritage to deliver on environmental initiatives by way of carbon footprint reduction and contribute to a more sustainable ecosystem within the Marina Bay area.

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