The largest Mercure property in the world, Mercure Dubai Barsha Heights Hotel Suites & Apartments, has announced the appointment of the new hotel manager, John Raffoul and director of rooms, Hany Samuel. With more than 14 years’ experience in the hotel industry, Raffoul has extensive knowledge of the hospitality industry in the Middle East and beyond, having helped no less than five UAE high-end properties extend their market lead since 2005. Samuel is a service-focused and innovative individual within the senior management team and has extensive international experience.