At the 2017 World Airports Award, announced by the London-based Skytrax Institute, Munich Airport's Terminal 2 was honoured as the world's number one terminal. The rankings are based on a survey of 14 million passengers around the world. Terminal 2, which opened in 2003, now includes the new satellite facility that went into operation last April.
The completion of the expansion project has increased Terminal 2's capacity from 11 million to 36 million passengers per year.
The new building has 27 pier-side stands, providing passengers with direct access to their aircraft with no need for a bus transfer. Terminal 2 is jointly operated by Munich Airport and Lufthansa as a 60:40 partnership.
Terminal 2 is the Munich home base of Lufthansa, its partner airlines, and the Star Alliance. "I'm thrilled that we have gained this excellent recognition along with the airport. Praise from our customers is the biggest compliment we can get. Terminal 2 offers our guests an excellent travel experience, and the results show that our passengers also feel that way. A terminal like this is brought to life only through the staff, who make the top-class service possible day in and day out," says Wilken Bormann, the ceo of Lufthansa's Munich hub.
The outstanding results achieved by Terminal 2 in the World Airports Awards are rooted in a number of areas. Along with impressive scores in the passenger experience and overall comfort categories, the terminal achieved top ratings for the entertainment options and the quiet zones where guests can relax, read or work.
T2 also won plaudits as a transit terminal: Right from the drawing board, the building was designed to keep connecting times to a minimum. The addition of the midfield satellite terminal has enhanced Terminal 2 in terms of quality as well as capacity.
As one of the world's most advanced airport buildings, the satellite offers passengers a wide range of shopping and dining options amid pleasant surroundings flooded with natural light. The total retail and dining space in Terminal 2 has nearly doubled with the addition of 7,000 square meters of new restaurants, cafés and stores.
Also winning rave reviews is the decor in the satellite, with the many details inspired by local sights and culture, leaving passengers in no doubt that they are in Munich.
The gates are designed as future-ready waiting areas tailored to travellers' needs. Everywhere in Terminal 2, passengers can find quiet zones where they can sit back and relax in comfortable lounge chairs.
And those who want to use the time productively will appreciate the free WLAN access, electric outlets and USB connections. The family waiting areas are set up so that the little ones can expend their excess energy before boarding.
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