Etihad Airways, the national airline of the UAE, has announced an agreement with Luggage Logistics to transform the end-to-end baggage management process across the airline’s global airport network.
Luggage Logistics’ advanced Baggage Management System (BMS) will enable Etihad Airways to significantly improve the delivery of guests’ luggage to their destination on-time. It will also help the airline to easily track where bags are at any point along the journey throughout its global operation.BMS will integrate with flight schedules and other key passenger information and departure control systems. This will increase the speed at which Etihad Airways’ guest bags can be identified and transferred from the aircraft to the airport terminal facilities onto connecting flights, keeping departures on schedule and improve the on-time performance of its flights.The software works from a centralised database that manages all baggage-related data from multiple sources. This real-time information can be shared quickly and efficiently across Etihad Airways’ operations teams ensuring the consistency and visibility of baggage information. Geert Boven, Etihad Airways’ senior vice president airport services, says: 'The partnership with Luggage Logistics will greatly improve the identification, management and transfer control of guest baggage across our global airport network.'