Monday, July 6, 2020

Tool & Tech


In brief
July 2012 1108

Travelport goes mobile with new app

TRAVELPORT has announced the launch of a new travel application for users of smartphones in the UAE and Saudi Arabia. Following a successful launch in the UK earlier this year, the new app is now one of the first, fully integrated GDS powered travel itinerary apps available in these countries. ViewTrip Mobile delivers time critical information and other valuable tools to enable travellers to be fully aware and in control of their travel arrangements at any time. Among the useful features are: Simple, one-time registration with future trips automatically synced to the mobile, flight status with live flight alerts, detailed airport  and city guides offering easy to digest information, location aware services – find offers on local restaurants, the location of your nearest bank and much more, weather forecasts and currency conversion and itinerary management – easily and quickly add other items to itineraries.

Travelport, through their development partner ManticPoint, are also offering a white label version of ViewTrip Mobile. The white label version will enable travel agents to brand the app and itineraries using their own logo and colours, take control of content including agency specific help and advice and decide which affiliate content appears and proactively manage and target communications with the traveller via the app when disruption or the travel environment changes.

Swiss connects via social media

SWISS has enhanced the scope of the customer services it provides via the Facebook and Twitter social media platforms. Customers can now use these online channels to contact the airline’s Service Center at any time of the day or night with any inquiries or issues they may have: on flights, tickets, rebookings and similar. The airline has now expanded its use of these online communication channels to ensure its round-the-clock reachability for its customers worldwide. As well as calling up general information, customers can use the enhanced communications channels to ask specific questions about travelling with SWISS and the various products and services available, or with regard to a booking already made. The new 24-hour service is provided in five languages, too: English, German, French, Italian and Spanish. The service can be accessed via either Twitter (@SwissAirLines) or Facebook (facebook.com/FlySWISS).

Amadeus Gulf opens new HQ in Abu Dhabi

AMADEUS Gulf inaugurated its new headquarters in Abu Dhabi, UAE, in a move aimed at complementing the fast-growing Gulf travel and tourism sector and follows the appointment of Graham Nichols as managing director of Amadeus Gulf. Amadeus Gulf has taken advantage of the relocation to upgrade its equipment and technical infrastructure to include a highly advanced Training Centre. The premises also feature dedicated departments for sales, customer support, operations, finance, marketing and products.




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